You can create email commands to forward email coming into your PostUp site, such as newsletter replies, to a different email address.

Email commands may also be leveraged for integration purposes to import data and trigger a message. However, the PostUp team recommends using our API library to process automated imports and triggered messaging.

A user’s account settings determine the user’s level of system access. Therefore, several of the options and/ or processes outlined in this document may not be available to all users. Please contact your site administrator for additional information.

Create Email Command

1. Once logged in, click on the Settings tab.
2. Click on the Email Commands link.
3. The Events page will appear. Click Create Email Command.
4. The General Settings page will appear. Enter the name of the email command into the Command Title field.
5. Enter the address match criteria into the To Address Starts With field , e.g. reply@.
6. [Optional] Enter a password into the Subject Line Password field. If a value is entered, only emails with a matching subject line will be processed by this email command.
7. Scroll down to the Actions section.
8. Click the checkbox next to Forward Message To in order to forward the messages to a designated email address.
9. Enter the email address into the Forward Message To field, e.g. monitor@postup.com
10. Click one of the following radio buttons to determine how PostUp should handle emails with attachments:
    • Remove attachments that contain specific file extensions, such as .exe
    • Remove all attachments
    • Allow all attachments
11. [Optional] Click the Notify on Error checkbox to receive a notification if the email command fails unexpectedly.
12. [Optional] Enter the email address that should receive the failure notification into the Send Error Messages To field.
13. [Optional] Click the Reply checkbox to send an automated reply to any addresses captured by this email command.
14. [Optional] Select the reply content from the Send Reply with Content dropdown menu. Users may create reply content through the Response Content link, on the Settings tab.
15. [Optional] Click the Subscribe “From” Address To List checkbox to add the senders of the emails captured by the email command into a specific list.
16. [Optional] Select the mailing list(s) from the Recipient Lists menu.
17. [Optional] Enter a Source Description to be imported with the recipient. The Source Description should indicate how or where this email address was acquired.
18. [Optional] Click the Send Welcome Messages checkbox if you want to automatically send a welcome message to these recipients. Users may configure Welcome messages by using a Send Template and associating it with a specific list.
19. Click Save

Importing and Sending with Email Commands

When creating a new email command, you can use the command to import data and trigger a message. Please refer to the steps outlined below.

The PostUp team recommends leveraging the PostUp API library to setup automated imports and send triggered messages.

1. Complete the first seven steps outlined in the previous section of this document and then scroll down to the Import & Send section.
2. Click the Import Emailed Data checkbox to import the data included within the email message, captured by the email command.
3. Select the Import Template to import the data into, or Create an Import Template.
4. Click the Send to Successfully Imported Members checkbox to send a triggered message once PostUp imports the new recipient data.
5. Select the Send Template from the dropdown menu or Create a New Send Template.
6. Click on Save.